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The Future of Premium: From Products to Frictionless Experiences, Powered by AI

Published
March 28, 2026

At FII Priority Miami 2026, two seemingly different worlds—sports media and luxury—delivered a unified message: the future of value is no longer in ownership, but in experience. 

From live sports streaming to high-end hospitality, the winning formula is clear: hyper-personalized, frictionless, and emotionally resonant experiences—powered by AI and global digital platforms.

From Products to Moments: The Experience Economy Takes Over

Luxury is undergoing a structural shift. As Joseph DaGrosa, Founder & Chairman of DaGrosa Capital Partnersput it, “people are getting older… and they’re moving away from buying things to really wanting to have experiences where they can enjoy life.”

This is not just demographic—it’s cultural. Consumers across generations are prioritizing memories over material goods, pushing experiences—travel, dining, hospitality—ahead of traditional luxury products.

Sports, meanwhile, has always traded in experience—but is now scaling it globally. As Marc Ganis, Founder & Executive Managing Director of Sportscorp Ltd noted, live sports remains uniquely valuable because “it can’t be time shifted… people want to watch it live.”

That urgency—combined with emotional connection—is what both sectors are now monetizing more intelligently.

Personalization at Scale: The New Premium Standard

The next frontier is not just experience—but personalized experience at scale.

In sports, this is being driven by technology as Ganis said:
“AI is going to allow… not just the expansion of being able to watch your games anywhere… but the games you want to see, who you want to watch them with.” Imagine choosing your own camera angle, following a single player, or virtually watching a match with friends across continents.

Luxury is moving in the exact same direction. AsJonathan Goldstein, Co-Founder & CEO of Cain highlighted: “I want to make sure that the automation… makes sure that I’m actually treated as an individual… that they know what I like.” From hotels that remember your wellness preferences to curated, localized luxury offerings, individuality is becoming the ultimate status symbol.

Frictionless by Design: AI as the Invisible Engine

If personalization is the promise, AI is the engine—and invisibility is the goal.

Luxury leaders were blunt: friction kills experience. “Every time the customer has to stop and get a receipt and deal with that… it’s literally just the absolute killer.”, said Marc Lotenberg, Founder, CEO & Chairman of Dorsia.

The ambition? A world with no payments, no queues, no interruptions—just seamless flow.

Sports are evolving in the same direction. Streaming is no longer just distribution—it’s becoming a full-stack commercial engine. As Danny Townsend, CEO of SURJ Sports Investment, explained, it is turning into “a digital platform to drive the economics… where they sell tickets… merch… engage the consumer… and clip the ticket on those transactions.”

In both sectors, AI isn’t redefining the experience—it’s enhancing it.

The Globalization of Emotion—and Revenue

Another shared shift:globalization powered by digital access.

Sports leagues are no longer local or even national—they are global entertainment platforms. As Al Guido, Chairman & CEO of Elevate put it, even a century-old league is now “very much a startup across the globe.”

Luxury is following suit, but with a twist: global reach, local relevance. Brands need to move away from standardized products toward “localized product”.

The convergence is clear: scale globally, personalize locally.

The Untapped Asset: Loyalty

Perhaps the most underexploited overlap is loyalty.

Sport holds one of the most powerful emotional assets of any industry—yet has only recently begun to monetize it effectively. As Townsend explained, “sports fans… [have] loyalty… like no other level in any other sector—we just have never monetized that appropriately.”

Luxury, on the other hand, is rediscovering loyalty through intimacy, purpose, and sustainability—serving a consumer who is “incredibly educated… and… would rather buy something that is personal [and] purposeful.”, added Nadja Swarovski, Managing Partner, of Pegasus Capital.

Both industries are now racing to convert emotional connection into long-term value.

The Bottom Line: Experience is the New Currency

Across both panels, a clear shift is underway:

  • Ownership is declining in importance
  • Experience is the primary driver of value
  • Personalization is the new luxury
  • AI is the enabler of frictionless ecosystems
  • Global reach must coexist with local relevance
  • Loyalty is the most underleveraged asset

Or, as Scott O’Neil, CEO of LIV Golf, reminded the room, cutting through all the tech and monetization talk: “Don’t ever forget… the magic of the why.” Because in both sports and luxury, the future isn’t just about better products or platforms—it’s about creating moments people never want to leave.

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